SHIPPING
AND
RETURNS

Free local pickup in store
Free standard shipping & free returns (within Australia)
The following information is for Australian customers and shipping within Australia only. If you are an international customer please email us at giorgia@donnaluna.com.au and we can look into a custom shipping quote for you.

SHIPPING

Free local pickup in store
Free Standard shipping on all orders within Australia
Express shipping – $15 flat rate
Orders will be sent within 1 business day of purchase
We can’t deliver to PO boxes
Tracking number will be emailed to you

EXPECTED DELIVERY TIMES

Standard shipping with Australia Post: 2+ business days for metro areas and 5+ business days for remote areas
Express shipping with Australia Post: next business day (expect longer delivery time for Darwin and other remote areas) 
DUE TO COVID-19 these times may vary, we will keep you updated with as much information from Australia Post as we can

RETURNS

Free returns 
We are able to process store credit notes
Contact giorgia@donnaluna.com.au within 7 days of arrival of purchase and we will email return label
Must not be worn or damaged – shoes that are not in a saleable condition will not be accepted
Must be in all original packaging
You will be issued your credit once we receive the return
For any items deemed to be faulty or not up to standards by customers, please contact us at giorgia@donnaluna.com.au and we will deal with this on a case by case basis